Incidents reported on status page for ISBNdirect https://status.isbndirect.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cd15cee970633946e10de99d013371f4.png https://status.isbndirect.com/ en https://status.isbndirect.com/incident/938380 Mon, 29 Jun 2026 10:46:00 -0000 https://status.isbndirect.com/incident/938380#ef009436084c9c77cd324c2032b9c18c7ea77f8fbf2d799a7f67b848e2be4275 The email delivery issue has been resolved. Messages are now sending and arriving normally. If you reached out during this time and haven't heard back, please try again through the help widget in our platform. Thanks for your patience. https://status.isbndirect.com/incident/938380 Mon, 29 Jun 2026 06:32:00 -0000 https://status.isbndirect.com/incident/938380#c8da5867235e4158a7d8c08a1728120b6df5c723a9246b8fbd4b404bfb8db9f4 We're aware of an issue that may delay or prevent some email messages from reaching you. We're working on a solution and expect to have it resolved soon. In the meantime, you can reach us through the help widget in our platform. Thanks for your patience. https://status.isbndirect.com/incident/935212 Sat, 27 Jun 2026 09:52:14 -0000 https://status.isbndirect.com/incident/935212#c10aece39f148d595fced89d14d694f85cf8e7b14065ce853d48cb6d66b74fc3 Maintenance completed https://status.isbndirect.com/ Sat, 27 Jun 2026 05:43:22 +0000 https://status.isbndirect.com/#f6ccb769a87982480e5ea8158cb736572959a25dbd4dace3216eacfebde80d25 Portal recovered https://status.isbndirect.com/ Sat, 27 Jun 2026 05:40:15 +0000 https://status.isbndirect.com/#f6ccb769a87982480e5ea8158cb736572959a25dbd4dace3216eacfebde80d25 Portal went down https://status.isbndirect.com/incident/935212 Sat, 27 Jun 2026 05:00:34 -0000 https://status.isbndirect.com/incident/935212#98970fe8a74725d4fd9c1efa291fcd06179fac7e31767aef62f8a1cc322650ef We will be performing scheduled maintenance on our platform on Saturday, June 27, 2026. During this time, access to the platform will be temporarily unavailable. Our website and all other services will remain fully operational. We apologize for any inconvenience and appreciate your patience as we complete these improvements. https://status.isbndirect.com/ Mon, 01 Jun 2026 05:16:20 +0000 https://status.isbndirect.com/#05d95c334315101298e05129b2f199998b75de35cf25f0e9b4f10cf183c1f0c1 Portal recovered https://status.isbndirect.com/ Mon, 01 Jun 2026 04:56:17 +0000 https://status.isbndirect.com/#05d95c334315101298e05129b2f199998b75de35cf25f0e9b4f10cf183c1f0c1 Portal went down https://status.isbndirect.com/ Fri, 24 Apr 2026 02:25:27 +0000 https://status.isbndirect.com/#f27c4c2e98494019915c8e04399bc75b0c279c11ef07bf5470c62b160d4f06c5 Portal recovered https://status.isbndirect.com/ Fri, 24 Apr 2026 02:14:25 +0000 https://status.isbndirect.com/#f27c4c2e98494019915c8e04399bc75b0c279c11ef07bf5470c62b160d4f06c5 Portal went down https://status.isbndirect.com/incident/807002 Mon, 19 Jan 2026 04:31:00 -0000 https://status.isbndirect.com/incident/807002#2feeec19dc325f5b624646615576a34eb16d08f1969d0a33a7875859ca0e5c51 The issue causing delays in automated processes has been resolved. Automated actions such as ISBN assignment, welcome emails, and password resets are now processing normally again. We will continue to monitor the system to ensure stability. https://status.isbndirect.com/incident/807002 Sun, 18 Jan 2026 23:45:00 -0000 https://status.isbndirect.com/incident/807002#aff308f687f434a8d1638b27722bc69232cf16323428196d79544ff152ec90e3 We are currently experiencing delays in some automated processes due to an ongoing issue at our backend provider. This may affect automated actions such as ISBN assignment, welcome emails, and password reset emails. Manual actions and access to existing accounts remain available. The provider has identified the underlying configuration issue and is awaiting manual database cleanup by AWS to fully resolve it. We are monitoring the situation closely and will update this page once normal processing has resumed. https://status.isbndirect.com/incident/787177 Tue, 16 Dec 2025 03:11:00 -0000 https://status.isbndirect.com/incident/787177#8f52faa969e02f9ac83d60b0e923ec4a482a83e09dd5b2eb2d0350f9600741a4 The issue affecting cover uploads has been resolved. Upload functionality has returned to normal, and new uploads should now process as expected. We will continue to monitor the system to ensure stability. https://status.isbndirect.com/incident/787177 Mon, 15 Dec 2025 23:15:00 -0000 https://status.isbndirect.com/incident/787177#37d8428b72eecf61f6165f9f57b57cde2f4b4f2c5df3ad3c5a2b020a1060b461 We are currently experiencing delays and intermittent failures when uploading book covers. This is caused by an ongoing issue at our file upload provider. An initial fix was implemented by the provider earlier, but upload performance remains degraded and they are actively investigating and working on a full resolution. During this time, uploads may be slow, time out, or appear not to complete. We are monitoring the situation closely and will update this page as more information becomes available. https://status.isbndirect.com/incident/537239 Mon, 31 Mar 2025 14:04:00 -0000 https://status.isbndirect.com/incident/537239#2167dedc2e76363077ee5175ebdf9e73da291ee8a40df2cea2bcbbfcb1271f30 The issue has been identified and resolved. Thank you for your patience. https://status.isbndirect.com/incident/537239 Mon, 31 Mar 2025 09:19:00 -0000 https://status.isbndirect.com/incident/537239#01e958e5597fb09ed1e70c0432404dfd0b8f31bbd74db8fa50bf6016c00d44f3 Some users may experience slower load times on the portal. We’re investigating and will share updates as available. https://status.isbndirect.com/incident/468403 Wed, 27 Nov 2024 03:48:00 -0000 https://status.isbndirect.com/incident/468403#72c755b84bf984a45ddb60d7864834c91daa51148400fcfd94052ed3f7a9c7ba Our website is now back online following the completion of the planned maintenance. Thank you for your patience and understanding! https://status.isbndirect.com/incident/468403 Wed, 27 Nov 2024 03:32:00 -0000 https://status.isbndirect.com/incident/468403#1150a193c9e57ff08bf0c35e554e3eecfbb543d1a99a54238b48ee37b4ab10db Our website is currently inaccessible due to planned maintenance at the data center. We are working to restore access as quickly as possible. Thank you for your patience and understanding. https://status.isbndirect.com/incident/449864 Sun, 27 Oct 2024 03:30:00 -0000 https://status.isbndirect.com/incident/449864#1347c9bb1467e57f2034d74608f84f631c374d1a3c0969322669aa5f62bfa530 We will be performing scheduled maintenance on our website on October 27, 2024. Please note that during this time, the website will be temporarily unavailable. Our platform and all other services will remain fully operational. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our website. https://status.isbndirect.com/incident/444317 Mon, 14 Oct 2024 12:10:00 -0000 https://status.isbndirect.com/incident/444317#7b49da01b42455a4f88b1eb48fbface2d386926d2cd063947bfdb7d6bd7d45ae We're back! Our portal is up and running again. Thanks for bearing with us. https://status.isbndirect.com/incident/444317 Mon, 14 Oct 2024 12:00:00 -0000 https://status.isbndirect.com/incident/444317#332617c25139dad85330935acbd5e823ebb0641f59ed52c883576aab99403c5c Our portal is down for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.